Operation Downtown employs ambassadors who provide cleaning, safety, and hospitality services.
Their work includes the following:

Clean

• Control litter daily
• Empty trash receptacles daily
• Pressure wash sidewalks
• Control and remove weeds
• Remove graffiti from public fixtures and building facade

Safe

• Provide surveillance and communicate with police to assist in the intervention and prevention of crime
• Distribute crime advisories and provide crime prevention advice
• Reduce panhandling
• Connect people to social services
• Patrol surface lots and parking ramps
• Reduce public intoxication and consumption of alcohol
• Escort employees and visitors on request
• Employ security to address special safety concerns

Hospitality

• Welcome and assist the public
• Provide a reassuring presence to visitors
• Furnish information on retail services and attractions
• Give directions
• Respond to other requests for assistance
• Provide a friendly, customer-service presence
• Provide roadside assistance to downtown motorists